Umamusume: Pretty Derby is a thrilling sports life simulation mobile game developed by Cygames. Whether you’re developing your dream team of Umamusume, managing Support Cards, or aiming for victory in the Career series, it’s normal to run into occasional bugs, login issues, or gacha-related questions.
When that happens, contacting the game’s support can help you solve your problems, and our Umamusume: Pretty Derby Customer Support guide will show you how to do that. Also, if you are new to the game, be sure to check out our Beginners Guide, Reroll Guide, Tier List, and Currency guide to gain a kickstart in the game. Also, go through our Redeem Codes article to collect the rewards.
How to Contact Umamusume: Pretty Derby Customer Support
How to Contact via the In-Game Customer Support Option
The fastest and most convenient way to reach out to support is through the in-game customer service option, and here’s how you can do it step-by-step:
- Open the game and wait for the home screen to fully load.
- Tap the menu icon in the top right corner. This opens the main options.
- Select the Support button. This will open up the support menu.
From there:
- Select the Contact Us option, and it’ll redirect you to the support website.
- Here, you’ll find a list of Frequently Asked Questions. Skim through them to see if your issue is already addressed.
- If your problem isn’t resolved, scroll to the bottom and select the Contact Us button.
- Then fill in the form with as much detail as possible.
- Attach any relevant screenshots or video evidence if needed.
- Then submit your application.
How to Contact via the Umamusume: Pretty Derby’s Official Website
Can’t access the game or stuck on the loading screen? You can contact the support team through Cygames’ official site for Umamusume.
Here’s how to reach them:
- Visit the game’s official website.
- Scroll to the bottom to find the Contact Us & FAQ option.
- Submit a query using the online form or find detailed help guides.
How to Contact the Developer Team Directly
You can also reach out via social media or their developer channels. While this isn’t the most formal support method, it can help you find answers quickly. Umamusume: Pretty Derby is published by Cygames Inc., and you can reach out to the developer team via their official email address, X (formerly Twitter) account, or Discord server for more assistance.
For related guides, check out:
- Game of Thrones: Kingsroad: How to contact customer support service
- DC Worlds Collide: How to contact the customer support service
- MARVEL Mystic Mayhem: How to Contact Customer Support Service
- Auroria: A Playful Journey: How to Contact Customer Support Service
Still facing any issues in contacting the Umamusume: Pretty Derby customer support? Head straight to our comments section and get your queries resolved. Happy Gaming!
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