Tree of Savior: NEO How to Contact Customer Support Service

Contact the support team of Tree of Savior: NEO via in-game menu, email or website in case you need help.
Fix bugs, login issues, or error by submitting tickets with your game details.
Reach support through social platforms for fast community help.

Tree of Savior: NEO is a new anime-style open-world fantasy MMORPG developed by NEOCRAFT LTD. Ever since its recent launch, the need to contact the game’s support team has been on the rise. In this Tree of Savior: NEO Customer Support Service Guide, I’ll show you the detailed steps on how to contact the game’s official support team hassle-free!

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Nevertheless, as you progress, you might face some bugs, login errors, frame rate drops, and even transaction problems. To solve these issues, this guide will aid you on how to reach out to the support team and resolving them as early as possible. Additionally, if you are just starting with Tree of Savior: NEO, make sure to check out our beginners’ guide and redeem codes article to kickstart your journey.

How to Contact Tree of Savior: NEO Customer Support

Tree of Savior: NEO was recently launched on mobile. Because this game is very fresh, it’s very normal for you and me to encounter issues while playing. But don’t worry, you can contact the official customer support team to assist you with any in-game problems, either through the in-game channel or via their official website, or by email.

How to Contact via the In-Game Customer Service Option

If you encounter any problem while playing, follow these steps to contact the support through the in-game option:

Open the game and stay at the loading menu.
Tap on Customer Service at the top-left corner.
From there, you can submit a ticket describing your issue in detail.
Attach screenshots if needed, and include your character name/in-game name, server, and user ID for faster resolution.

Reaching the In-game Customer Service in Tree of Savior: NEO (image via NEOCRAFT LTD)

How to Contact via the Tree of Savior: NEO official website

If you still face issues even after contacting the customer support via the in-game option, you can always contact the developers’ team via their official email or website. They will contact you within 24 hours after submitting your request on any business day.

How to Contact the Developer Team Directly

If you are still facing issues and want to contact the developer team, you can do so by reaching out to the game’s official social media channels. Visit their Facebook page, X account, and subreddit for more assistance and support.

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Still, facing any issues in contacting the Tree of Savior: NEO customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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