Shadowverse: Worlds Beyond is a gorgeous, strategy-packed collectible card game by Cygames with an expansive deckbuilding experience. Whether you’re crafting a hyper-aggressive Forestcraft deck, exploring the story mode, or climbing PvP ranks, there’s always something to do. But even in a finely-tuned game like this, bugs, connection hiccups, or missing rewards can happen.
When something goes wrong, don’t worry, cause there are multiple ways to reach out and get help from the customer support team. And in this guide, we’ll walk you through every verified way to contact Shadowverse: Worlds Beyond customer service.
Also, if you’re just diving into the game, be sure to check out our Reroll Guide, Tier List, and Beginner’s Guide to get started on the right foot. And don’t forget to check our Redeem Codes article to get early incentives from the game.
How to Contact Shadowverse: Worlds Beyond Customer Support
How to Contact via the In-Game Customer Support Option
This is the quickest and easiest way to get help when something’s wrong in the game, whether it’s lost progress, transaction problems, or performance issues.
To use the in-game support:
- Tap the Menu icon in the top-right corner of the screen.
- From the dropdown, tap on Add. Menus.
- This opens up additional menus.
- Next, tap Contact Us to open the support menu.
Here’s what to do next:
- Tap on Contact Us, and you’ll be redirected to the support site.
- Fill out the form with accurate information such as your player ID, device model, OS version, and a clear description of the problem.
- Include screenshots if the issue is visual.
- Submit after filling out your complaint.
How to Contact via the Shadowverse: Worlds Beyond Official Website
If you’re having trouble accessing the in-game customer support option, maybe due to login issues, a crash bug, or account loss, you can still get help by visiting the official Shadowverse: Worlds Beyond support site. Here’s how to reach them:
- Visit the game’s official website.
- Scroll to the bottom to find the Contact Us & FAQ option.
- Submit a query using the online form or find detailed help guides.
How to Contact the Developer Team Directly
While it’s best to go through formal support channels for technical issues, you can also reach out to the Cygames team via their social media platforms for quick questions, bug reports, or community discussions. Shadowverse: Worlds Beyond is published by Cygames Inc., and you can reach out to the developer team via their official email address, X (formerly Twitter) account, or Discord server for more assistance.
For related guides, check out:
- Game of Thrones: Kingsroad: How to contact customer support service
- DC Worlds Collide: How to contact the customer support service
- MARVEL Mystic Mayhem: How to Contact Customer Support Service
- Auroria: A Playful Journey: How to Contact Customer Support Service
Still facing any issues in contacting the Shadowverse: Worlds Beyond customer support? Head straight to our comments section and get your queries resolved. Happy Gaming!
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