SD Gundam G Generation Eternal is a free-to-play grid turn-based RPG that brings together characters, Mobile Suits, and storylines from across the Gundam multiverse. Developed and published by Bandai Namco, SD Gundam G Generation ETERNAL offers strategy, stylish visuals in Super Deformed (SD) format, and a Gacha system to collect iconic units and pilots, making it a perfect game for Gundam fans and newbies alike. Since its launch, the need to contact SD Gundam G Generation Eternal Support has constantly increased.
Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems.
We want all of you folks to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. If you are just beginning with SD Gundam G Generation Eternal, don’t hesitate to check out our Beginner’s Guide, Reroll Guide, and Redeem Codes article to gain a kickstart in your journey!
How to Contact SD Gundam G Generation Eternal Support
The support team has already answered many frequently asked questions on the SD Gundam G Generation ETERNAL official website. But if anyone can’t satisfy themselves, SD Gundam G Generation ETERNAL customer service is available to contact anytime to answer your queries.
There are three ways to contact the customer support team of the SD Gundam G Generation ETERNAL. Players can contact via the in-game customer support option, they can reach out via the official support website of the game, or reach out to the developers at Bandai Namco directly via their social media handles.
How to Contact via the in-game Customer Service Option
You must launch the game on their devices. Once the in-game title screen has loaded, adhere to the steps below:
- While on the title screen, tap on the Menu option, located at the upper left corner of the game screen.
- A window would pop up on your screen next with a host of navigable options. Navigate to the Support option from there.
- Once the Support window shows up on your screen, copy your Player ID from there by hitting the Copy button adjacent to it. If the player ID has not been issued, “0” will be displayed. In that case, you can enter “0” in the player ID field to contact the team.
- Hit the Support button next. This would take you to the official FAQ page of SD Gundam G Generation ETERNAL.
- Scroll up to the Filter FAQS by category section. Tap on the category that best describes your issue/inquiry to see all the inquiries addressed under that particular category. You may also filter the results by inputting keywords from your issue in the search bar.
- Tap on your inquiry once you come across it, to read the solution/fix documented for the same. It is likely that you will come across your exact issue out there.
Raising a Support ticket
If your issue persists at this stage and is still unanswered, you can fill in the Support form and submit that as another alternative. Adhere to the steps below to do so:
- While still on the answer page of your inquiry, scroll to the bottom and tap on the Support Form.
- A pop-up window on your screen would ask you to choose between Google Play and the App Store. Select the relevant platform and hit Next.
- On the next screen, read through the terms of responses, and acknowledge the same by ticking off the checkbox beside the disclaimer that you have read and understood the terms, to proceed.
- Up next, a pop-up window would ask you to choose the Category of your inquiry. Choose the one that best describes your issue.
- You will be asked to provide the below inputs on the next screen:
- Read and accept the conditions listed above (tick off the checkbox beside it)
- Your email address.
- User ID
- Your User name
- OS version
- Device name
- Application version
- Date and time of issue occurrence
- Country/Region
- Time Zone
- Relevant file attachments (up to 3) in the form of screenshots for quicker assistance
- Comment (Input the details of your issue in detail in the input box)
- Once you have provided all the inputs asked for, tap on the Confirm button to successfully raise a Support ticket. The support team will reach out to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
How to Contact via the official website of SD Gundam G Generation ETERNAL
You can directly go to the official help website of SD Gundam G Generation ETERNAL and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.
- You must visit the official help website of SD Gundam G Generation ETERNAL here.
- While on the official support page, you can view the Frequently Asked Queries and fill in the support form if your queries are still unanswered. The steps for doing the same have been discussed in the previous section.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers at Bandai Namco via their Social Media handles. All of you guys can follow them and reach out at @ggene_eternal which is the official Twitter handle of SD Gundam G Generational ETERNAL.
You may also approach the team at the official Facebook ID of Bandai Namco, where they cater to queries from users. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
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Still, facing any issues in contacting the SD Gundam G Generation ETERNAL customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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