Persona 5: The Phantom X is a turn-based ARPG title, launched by SEGA and ATLUS. Set in a complete alternative timeline following the Persona 5 game, you are asked to play as the Protagonist, codename ‘Wonder‘, as you navigate your Phantom Thief life and high school life. Since its launch, the need to contact Persona 5: The Phantom X Customer Support has constantly increased.
Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems.
We want all of you to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide for reaching out to the Support team of Persona 5: The Phantom X. Also, if you are just starting, make sure to check our beginners’ guide, tier list, and redeem codes article to get a kickstart in the game!
How to Contact Persona 5: The Phantom X Support
The support team has already answered many frequently asked questions on the Persona 5: The Phantom X official website. But if anyone can’t satisfy themselves, Persona 5: The Phantom X customer service is available to contact anytime to answer your queries.
There are two ways to contact the customer support team of Persona 5: The Phantom X. Players can contact via the in-game customer support option, they can contact via the official support website, or reach out to the developers at SEGA CORPORATION directly via their social media handles.
How to Contact via the in-game Customer Service Option
You must launch the game on your device. Once the in-game title screen has loaded, adhere to the steps below:
- Tap on the Settings option (cogwheel icon) located at the upper right corner of the game’s title screen.
- This would take you to the in-game Settings menu where you will come across four navigable tabs at the bottom under the Graphics section, namely, Support, Account, Upload Log, and Personal Data. Navigate to the Support tab from there.
- You will now be redirected to the official Customer Support website of Persona 5: The Phantom X, where you will find categorically segregated FAQ sections about Account Issues, Game Data Issues, Technical Issues/Bugs, Gameplay, Purchase Issues, and Other miscellaneous issues. To check if your issue is pre-addressed here, scroll up/navigate to the category that best describes your issue to view the articles penned down under that category.
- You may additionally filter the results by inputting keywords from your issue in the search bar.
- Once you come across the article that you feel could answer your inquiry/issue, tap on that to read the answer/fix for the same. You will likely come across your exact issue out there.
Submitting a Support ticket
If your issue persists or is not something that is documented as an article on the Support page, you need to raise a Support ticket. Adhere to the steps below to do so:
- While still on the official Customer Support page, scroll to the bottom and tap on the Submit a request option.
- This would take you to the request submission menu, where you need to scroll to the bottom again to choose the request type from the drop-down. Choose the category that best describes your issue.
- On the next page, you will be asked to provide some additional inputs:
- Your email address
- The subject of your inquiry
- A checkbox that must be ticked to acknowledge the terms of raising a Support ticket
- A detailed description of your issue
- Relevant file attachments in the form of screenshots for quicker assistance.
- Once you have provided all the inputs asked for, the Submit button at the bottom of the page will be enabled. Tap on that to successfully raise a Support ticket.
The Support team will get back to you at the email address provided, ideally within 48-72 hours. However, responses can be delayed as the issues will be addressed in the order that they are raised.
How to contact via the official website of Persona 5: The Phantom X
You can directly go to the official support website of Persona 5: The Phantom X and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.
- You must visit the official help website of Persona 5: The Phantom X here.
- On the official Customer Support page, you can access the already addressed queries in the form of articles and submit an inquiry/ticket if your issue remains unaddressed. The steps for doing the same have been discussed in the previous section.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers at SEGA Corporation via their Social Media handles. You can reach out to the team at @P5X_Official_JP, the official Twitter/X-handle of Persona 5: The Phantom X.
All of you guys can follow them and reach out at the official Facebook ID of Persona 5: The Phantom X. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
Read other related articles:
- King of Avalon: How to contact the customer support service
- Airship Knights: Idle RPG: How to contact customer support service
- Real Cricket 24: How to contact the customer support service
- Amikin Survival: Anime RPG: How to contact customer support service
Still, facing any issues in contacting the Persona 5: The Phantom X customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
For more Mobile Gaming news and updates, join our WhatsApp group, Telegram Group, or Discord server. Also, follow us on Google News, Instagram, and Twitter for quick updates.
