Mecharashi is a futuristic, Sci-fi RPG from BlackJack Studio. The title features impressive visuals with strategic gameplay. Since its launch, the need to contact Customer Support has been constantly rising in Mecharashi.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and various other issues.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Mecharashi. And if you are recently starting with the game, make sure to check our redeem codes article to grab some essential freebies.
How to Contact Mecharashi Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy him, the Mecharashi customer support is available to contact anytime to answer the queries from the players.
There are two ways to contact the customer support team of Mecharashi. Players can either contact you via the in-game menu options or they can reach out to the Developers at BlackJack Studio directly via social media handles.
How to Contact via the in-game customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on your Profile icon, located in the upper left corner of the game screen.
- On the profile menu, you will find three navigable tabs: Customer Support, Gift Code, and Announcement. Switch over to the Customer Support tab from there.
- This would take you to the Customer Support menu, which features two navigable tabs: FAQ and Personal Center. You will be on the FAQ page by default. Tap on the FAQ button under this page/section from there to view the answers to the pre-addressed questions. As of today, only the platforms on which you can play the game and the languages that are available to pick have been listed in this section.
Raising a support ticket
To get the solution for your inquiry, you can raise a customer support ticket. Adhere to the steps below to do so:
- While still under the FAQ section, tap on the email/message icon, encircled in blue, located at the bottom right corner of your screen.
- This would take you to the ticket raising page, where the following inputs will be requested:
- Question type (Choose the category of your issue from the options available)
- Occurrence Date
- Contact Information (Provide your email address)
- A detailed description of your issue.
- Issue screenshots (up to 3) for quicker assistance.
- Once you have provided all the inputs sought, tap on the Confirm button to successfully raise the Support ticket.
The Customer Support team will get back to you at the email address provided as soon as possible. You may do additional follow-ups in the same email chain, if needed.
How to Contact the Developer Team Directly
You may mail the Developer team directly at the email address. Another approach could be to reach out to the Developers at BlackJack Studio directly via their Social Media handles. @mecharashi is the official Twitter handle for Mecharashi for catering to the queries from users. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
Check our other coverage on the mobile games industry below:
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- How to contact Fall Guys customer support service
- How to contact ArcheAge WAR customer support service
- How to contact the BATTLE CRUSH customer support service
Still facing any issues in contacting the Mecharashi customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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