Lost Sword is a thrilling, fast-paced mobile idle RPG filled with cool heroes, flashy moves, and plenty of content to grind through, from the main story and dungeon raids to PvP arena duels. But even the sharpest sword can get a little dull sometimes, and whether you’re stuck on a loading screen, missing rewards, or experiencing a bug in battle, there’s a solution.
When you run into a problem, the best way to get help is by reaching out to the game’s customer support team. And in this Lost Sword guide, we’ll show you all the verified ways to contact support, what kind of information to provide, and tips to get your issue resolved quickly.
Also, if you are new to the game, be sure to check out our Beginners Guide, Reroll Guide, Tier List, and Currency guide to gain a kickstart in the game. Our Level Up Guide and Team Guide are available to help you make the best out of your journey.
How to Contact Lost Sword Customer Support
How to Contact via the In-Game Customer Support Option
This is the fastest and most direct way to report an issue or send a support request, and here’s how you do it:
- Launch Lost Sword and allow it to fully load to the main screen.
- Tap on the menu icon located in the top-right corner of the screen.
- In the main menu, select the Customer Support icon. It is shaped like a smiley face with a headphone on it.
From there:
- After clicking the customer support icon, you’ll be redirected to your mail (Gmail).
- Your username, game ID, and device info will be filled out automatically.
- Next, draft your complaint as best as you can, with screenshots when possible.
- Click on send afterwards.
How to Contact via the Lost Sword Official Website
While the Lost Sword official website doesn’t have a section for FAQs or an option to contact Customer Support, you can still access the website’s contact information. At the bottom of the game’s official website, you can find an email and a contact you can reach out to.
How to Contact the Developer Team Directly
You can also reach out via social media or their developer channels. While this isn’t the most formal support method, it can help you find answers quickly. Lost Sword is published by Wemade Connect, and you can reach out to the developer team via their official email address, X (formerly Twitter) account, or Discord server for more assistance.
For related guides, check out:
- Game of Thrones: Kingsroad: How to contact customer support service
- DC Worlds Collide: How to contact the customer support service
- MARVEL Mystic Mayhem: How to Contact Customer Support Service
- Auroria: A Playful Journey: How to Contact Customer Support Service
Still facing any issues in contacting the Lost Sword customer support? Head straight to our comments section and get your queries resolved. Happy Gaming!
For more Mobile Gaming news and updates, join our WhatsApp group, Telegram Group, or Discord server. Also, follow us on Google News, Instagram, and Twitter for quick updates.
